Thanks for shopping at DAISY ENCENS™.

 *Shipping

1. You have 30 days to return the item from the date you received it..
2. All emails will be replied within 2 working days.
3. You will received the product in 10 - 20 business day.
4. Free shipping for orders over $35 world-wide.

If you are not entirely satisfied with your purchase, we're here to help. 

 *Returns

1. You have 30 days to return your item after receipt of the goods.
2. To be eligible for a return, your item must be undamaged which is in the same packing condition that you received it.
3. Kit Returns. Products purchased as part of a kit or package must be returned as the entire kit.
4. Send your request to us at customerservice@daisyencens.com

       *The E-mail should contain the below content: (The E-mail address and content of the sender must be the same as your BILLING ADDRESS.)

1. Name：
2. Address：
3. Order Number：
4. Reason：

*Refunds

1. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
2. If your return is approved, we will initiate a refund to your original method of payment.
3. We only refund the amount of the returned product you purchase ( Not including the shipping costs and paid Bonuses).
4. Returns will be processed within 7 business days upon receipt of your package. You receive the credit depends on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

*Contact Us

2. If you have any questions on how to return your item to us, please contact us at customerservice@daisyencens.com.

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